What is Ewire?
Ewire is a Mobile wallet which allows you to make online
payments to various merchants, transfer funds to various banks
and many more. For example with Ewire, you can topup your
mobile, pay postpaid, landline and electricity bills, buy bus
tickets, airline tickets and movie tickets, shop online,
transfer money from one bank to another.
What are the benifits of Ewire Wallet?
Ewire Wallet is a smart new way to pay:
- Safety:- Your Ewire Wallet is secure
with a secret password and MPIN. Your MPIN will work as a
security password just like an ATM pin, when you want to open
Ewire app you will have to provide your MPIN for authorization
to open the app.
- Flexible:- We do not require you to
maintain a minimum balance in your Ewire Wallet. Load money as
you want, use money as you want. We just help you to manage it
better and pay quicker & a little smarter.
- Instant:- Ewire Wallet Money transfer
is instant. Its available 24X7 to you at your convenience.
Using Ewire Wallet various payments can be made from anywhere,
at anytime to anyone in less than 5 seconds.
- Smart:- Ewire Wallet money gives you
exclusive value on Ewire Wallet payments. There are a lot of
other offers with our merchant partners.
How safe and secure is Ewire wallet?
Ewire Wallet is secured using highest level of
encryption. There are multiple layers of security implemented
to protect the Ewire Wallet from any unauthorized access. There
is no possibility that a Wallet may be hacked. Whenever you try
to open Ewire app, you need to put a Personal Identification
Number (MPIN) in your Ewire mobile application for
authorization as an extra level of security.
How do i sign up for an Ewire wallet?
Signing up for an Ewire Wallet is free and extremely
easy. You can opt to sign up in any of the following methods:
Go to Google Play Store to Download.
Free Ewire Wallet mobile app for android sign up by
filling the registration form.
If my transaction done through Ewire Wallet is not
successful, is my money refunded?
Yes, your money will be refunded when your transaction
fails while paying through Ewire Wallet. The money
automatically gets refunded to your Ewire Wallet within a week.
For full details on refunds, please refer to the Refund section
in FAQ
How can I contact Ewire Wallet?
For any query, suggestion or help do reach out to us or
contact us on Support at Ewire Wallet website or call at our
Customer Care number by taping on the call tap mentioned in
mobile app.
Why should I open a Wallet when I can use my debit card
or creditcard?
Ewire Wallet is safe and lets you do faster check out.
Every time you transact through Ewire Wallet you need not
furnish sensitive details of your credit and debit card. All
you need to do is save your bank details on your My Profile
page, load your Wallet through your preferred mode and make
easy payments as you recharge, pay bills, transfer money or
shop online.
Can I transfer funds to a phone number outside the
country?
No, you can transfer funds only to phone numbers
registered within India.
How do I load my wallet?
On registering with Ewire Wallet you can load your Wallet
in any of the following ways: UPI, Credit card, Debit card and
Internet Banking.
I forgot my Ewire Wallet password. Now what?
You do not need to worry if you forgot your password. You
need to follow the steps mentioned below: Reset your password
through mobile app itself Click on forgot password tab You will
receive a verification code on your registered mobile number By
entering the verification code, you can reset the password If
you want to change the password again Go to setting at profile
page choose option change password Choose a new password.
I forgot my Ewire Wallet MPIN. What should I do?
Do not need to worry if you forgot your MPIN. You need do
following: Reset your MPIN through mobile app itself Click on
forget MPIN Enter the current Password and Your DOB click on
reset Generate new MPIN
How do I redeem my reward points?
Once you do the any transaction through Ewire wallet by
using Ewire balance. You will earn 1(One) reward point on each
transaction of Rs.100. It will be shown in you profile page. In
order to redeem those points, please contact us on Support at
Ewire Wallet App or call at our Customer Care number by taping
on the call tap mentioned in mobile app.
Sign Up
How do I sign up?
Signing up for an Ewire Wallet is free and extremely
easy. You can opt to sign up in any of the following methods:
- Go to Google Play Store.
- Download free Ewiresoft mobile app for android/ios.
- Sign up by filling the registration form and finally
you will get a OTP. Enter the OTP and you will login into
Ewire.
What information do I require to sign up?
We need some very basic information from you like your
name, phone number, e-mail id for opening a Ewire Wallet.
Where is my mobile verification code?
Your mobile verification code will be sent to your mobile
phone number that you have provided to us during sign up.
Can I get a new mobile verification code?
If you do not receive your verification code within 1
minute, click on the resend verification tab on the sign up
page or call Ewire Wallet customer service by clicking on call
tap in order to get your new mobile verification code
Do I need to sign up to download the Ewire Wallet
Android Application?
No, you do not need to sign up to download the Ewire
Wallet Android application. You can directly download the Ewire
Wallet app by visiting Google Play store and then use it to
sign up for an Ewire Wallet.
How do I become a Non KYC customer?
In EWire App, customer can download and do basic
registration by entering their Name, DOB, Phone number, Email
ID and Reference number of any ID proof like Aadhaar, Passport,
Driving License and Voter ID. These Non KYC customers can do
transaction up to INR 10000 in a month.
How can I upgrade my KYC status from Non KYC to full
KYC?
Non KYC customers are having the option to upgrade their
status to full KYC customer by providing physical copy of any
of the ID proofs mentioned above. In that case EWire team will
upload the document from backend after doing the OSV. Those
customers can do transaction up to 25 lakhs in a month.
How to upgrade KYC as a group/corporate?
If a group or association who are having more members,
EWire will collect the physical copy of KYCs along with their
mobile number and email id and upload directly through backend
and those group/association members can just download and login
the application by using their registered mobile number. No
need to do the registration from customer side.
My Account
To update any of your profile information, first log in
to your Ewire Wallet. To change your state or password, click
on Settings tab go to Edit Profile. Your name, date of birth
cannot be changed once entered. To view your balance or
transaction history, log in to your Ewire Wallet app. You can
view last 5 transactions for the last 3 months on your Profile
page after you have logged in. Click on Receipts tab to view
all transactions.
How do I view my previous Wallet statements?
In order to view your Wallet statement you will have to
first log in to your Ewire Wallet. Under Profile page, Click on
My Receipts. you can see last 20 transactions there which you
have done through Ewire wallet.
Does Ewire Wallet have an expiration date?
Any wallet not transacting for 6 months or more may be
treated as expired and the value may be forfeited. Such wallet
user will be intimated through SMS information to this effect
in accordance with regulatory frame work prevailing and amended
from time to time.
Why is it a good idea to keep my money in my Ewire
Wallet?
It's not a good but a great idea to keep money in your
Ewire Wallet. If you're looking to send money to your friend,
recharge your phone or pay your electricity bill you will not
have to enter any card or bank account details to complete the
transaction. In fact, there are many who are even uncomfortable
doing so. Besides, with Ewire Wallet, you can make your
transactions anytime, anywhere 24x7 using your mobile
application
Loading, Sending and Withdrawing Money
How do I load money to my Ewire Wallet?
Log in to your Ewire Wallet and then click on Load money
under Profile. You can load money to your Ewire Wallet through
any of the following methods: Through NEFT, Select your bank
from the list, enter the required details, click to proceed
enter your secure code click to proceed Through debit/credit
card Through Internet Banking, Put the amount, Select your bank
from the list, enter your personal internet banking details,
click to proceed enter your secure code click to proceed.
How do I send money?
Log in to your Ewire Wallet and then click on Fund
Transfer. You can send money to any phone number in India
regardless the beneficiary is registered to Ewire Wallet or
not. Beneficiary will receive the instruction message and have
to register with Ewire Wallet first to access the funds.
How do I withdraw money?
Log in to your Ewire Wallet and then click on Fund
Transfer, select Bank Transfer. You can withdraw money from
your Ewire Wallet by transferring the money to your bank
account.
Can I cancel send money transaction incase beneficiary
is not registered with Ewire Wallet?
Ewire Wallet allows you to review every send money
transaction before you confirm payment. Unfortunately, you
cannot cancel a send money transaction once you have confirmed
it after review. However, when you are sending money to a phone
number & email Id, if your beneficiary does not open a
Wallet within 15 to 20 days of your sending the money, the same
is credited back into your Ewire Wallet.
Can I send money to a person who is not an Ewire Wallet
holder?
Yes you can send money to a person who is not an Ewire
Wallet holder. The person you choose to send money to will
receive an SMS to sign up for an Ewire Wallet in order to
accept the amount you are sending. In case the person
doesn't sign up with Ewire Wallet within the stipulated
time of 15 to 20 days your Wallet will be credited back with
that amount.
How do I know when money has been received by the
beneficiary?
We will send you SMS & email notification (if email
is registered with us) stating that the beneficiary has
received the amount & your Ewire Wallet has been debited.
Recharge & Pay Bills
Can I recharge any mobile, DTH etc?
At Ewire Wallet, we support all operators' recharges
across all circles in India so that we have available for
everyone.
Can I pay any postpaid mobile bills through Ewire
Wallet?
Absolutely! Ewire Wallet users can make their postpaid
bill payments. All this convenience comes to you for a minimal
convenience charge.
How do I know what I will get by paying a particular
recharge amount?
We only display indicative brows plans for recharges.
This keeps changing frequently; therefore any updated
information on recharge plans will be available only with your
operator.
How will I get to know whether my recharge or bill
payment transaction has been successful?
Once you complete your two-steps process of recharging on
Ewire mobile app; you will receive the following from us:
Immediate Success/Failure response on your screen Receipt in an
email SMS on your mobile SMS from your operator However in case
of Post Paid Bill Payment there maybe some delay in few cases
due to connectivity issues
My recharge was successful, but I have not yet received
my recharge.
At Ewire Wallet, all transaction requests are processed
immediately. If you do not receive any confirmation SMS from
your mobile operator, then kindly contact us on Support at
Ewire Wallet App or call at our Customer Care number by taping
on the call tap mentioned in mobile app.
When I was doing the recharge on mobile app, I got a
response that my recharge was unsuccessful. What does this mean?
Possible reasons for such an error could be.
Operator’s server was temporarily unavailable. Entered
amount was not accepted by your mobile operator as a valid
recharge value. Sometimes it so happens that we are unable to
connect to the mobile operator/server due to a temporary
network problem. We request you to try again after a while. If
the problem persists, please contact us on Support at Ewire
Wallet App or call at our Customer Care number by taping on the
call tap mentioned in mobile app. we will be happy to help.
I have switched my operator through MNP. How can I now
get a recharge done?
You can recharge your mobile with your new operator by
following these simple steps on Ewire Mobile App.
Step 1: Enter the mobile number.
Step 2: Select your current operator (if
it's showing your previous operator).
Step 3: Select your state
Step 4: Enter recharge value.
Step 5: Select your payment method (Ewire
Wallet, credit card, debit card).
Payment
I do not have a credit card. How can I make a payment on
Ewire Wallet?
You can choose any of the following options to make a
payment on Ewire Wallet: Ewire Wallet Balance ( if your Wallet
has been loaded with money) NEFT Debit cards (MasterCard/ Visa
cards) Internet banking. We recommend you to load money into
your Ewire Wallet for a simpler, safer and faster transaction
on Ewire Wallet
How do I pay for my recharge on Ewire Wallet?
We have many payment options like: Ewire Wallet Balance
(in case your Wallet is loaded with money) NEFT Debit cards
(MasterCard/Visa cards) Credit cards (MasterCard/Visa cards)
Internet Banking
What is an MPIN (Mobile Personal Identification Number)?
You need to go to profile page and need to set 4
numerical digits MPIN for e.g. 8574 which is difficult to guess
for others but easy for you to remember. Your MPIN will work as
a security password just like an ATM pin, when you want to open
Ewire app you will have to provide your MPIN to open the app.
What is an OTP (One Time Password)?
One Time Password (OTP) has been introduced as an
additional security feature and has been made mandatory by the
Reserve Bank of India (RBI). OTP is intended to reduce the
possibility of fraudulent money transfer transactions and to
safeguard the customer.
Refund
How do I initiate a refund?
Whenever you face such a situation, where you have made
the payment but have not received the recharge, just write to
us on Support at Ewire Wallet website or call at our Customer
Care number by taping on the call tap mentioned in mobile app.
We will try to resolve it in latest possible time. No refund
will be made in case of service fulfillment.
How long does it take to get a refund?
We initiate your request as soon as you inform us with
the order number. In case of transactions through Ewire Wallet
refund happens instantaneously. Otherwise refunds can take up
to 3-6 working days from the date of your transaction as
entities like banks, credit card companies have varied periods
of time in which they process the refund. However, if you still
have some queries feel free to write to us on Support at Ewire
Wallet website or call at our Customer Care number by taping on
the call tap mentioned in mobile app.
I entered a wrong number. How can I get my money back?
If the operator has already processed the recharge or
bill payment, the transaction will be considered as successful
for the number you entered. We regret to inform that there
isn't a way to get your money back.
Security
Is Ewire Wallet safe and secure?
There are multiple layers of security implemented to
protect your Ewire Wallet from any unauthorized access.
Whenever you want to open Ewire app, you need to put a Personal
Identification Number (MPIN) in your Ewire mobile application
for authorization as an extra level of security. You are sent
alerts on SMS and/or Email so that you are up to date on all
activities occurring through your Ewire Wallet.
Will I be informed when my Ewire Wallet gets credited or
debited?
Yes. A confirmation SMS and/or an email notification (if
email is registered with us) will be sent whenever a
transaction is processed from your Wallet.
What if I lose my mobile phone?
Even if you lose your mobile phone, no one will be able
to access your Ewire Wallet without knowing your personal Ewire
Wallet password. Since the password is not stored on the phone,
your money is safe. However do keep us informed by calling our
Customer care executive, so that we can block your Wallet as
further safeguard.
What if my registered email ID is hacked?
Your E-mail ID is just used as a reference for sending
receipts / Ewire Wallet transaction summary. So in case your
E-mail ID is hacked, there is little or no chance of your Ewire
Wallet being misused.
Who is liable for any misuse of my Ewire Wallet if I
lose my Password?
It is always advised to keep your password confidential
and in case your account is accessed by any unauthorized person
due to loss of password, Ewire team will not be liable for any
misuse for your Ewire Wallet. For more details, please refer to
our T&C page.